Dunning Faxes Being Sent Multiple Times To Customer With Status "Cancelled" From Rightfax Server (Doc ID 1103751.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Advanced Collections is sending multiple dunning letters to the customers via FAX.

Analysis shows that the Oracle API is fetching incorrect status flag from the RightFax server.

In such cases you see that the 'correspondence history' / 'histories table' in Advanced Collections will show a status of either 'Cancelled' or 'Failed Server Error,' though the dunning letter was actually sent to the customer (RightFax UI screen verified that these letters got transmitted successfully).

Cause

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