Cannot Settle Claim With Chargeback Settlement Method - Error With AR Chargeback Cover API (Doc ID 1103903.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Oracle Trade Management - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

User receives error when trying to settle Claim with the Chargeback settlement method.

Error: An error occurred when creating Chargeback in AR through AR Chargeback Cover API.

Debug with Error:

• OZF_CLAIM_UTILITY_PVT.Check_Claim_access: start
• user_id=100006103 update_access is F
• claim access is F
• OZF_CLAIM_UTILITY_PVT.Check_Claim_access: end
• OZF_CLAIM_SETTLEMENT_PVT.Complete_Settlement : start
• OZF_CLAIM_SETTLEMENT_PVT.Complete_Claim_for_Completion : start
• OZF_CLAIM_SETTLEMENT_VAL_PVT.Complete_Claim_Validation : start
• OZF_AR_VALIDATION_PVT.Complete_AR_Validation : start
• OZF_AR_VALIDATION_PVT.Complete_AR_Validation : end
• OZF_CLAIM_SETTLEMENT_VAL_PVT.Complete_Claim_Validation : end
• OZF_CLAIM_SETTLEMENT_PVT.Complete_Claim_for_Completion : end
• OZF_CLAIM_SETTLEMENT_PVT.Create_Payment_for_Completion : start
• OZF_Claim_Accrual_PVT.Adjust_Fund_Utilization: start
• OZF_Claim_Accrual_PVT.Adjust_Fund_Utilization: end
• OZF_CLAIM_SETTLEMENT_PVT.Create_Payment_for_Completion : end
• OZF_CLAIM_SETTLEMENT_PVT.Complete_Settlement: end
• OZF_CLAIM_PVT.Validate_Claim: Start
• OZF_CLAIM_PVT.Validate_Claim: End
• OZF_Claim_Line_PVT.Update_Line_Fm_Claim: start
• OZF_Claim_Line_PVT.Update_Line_Fm_Claim: end
• OZF_CLAIM_SETTLEMENT_PVT.Settle_Claim : start
• OZF_CLAIM_SETTLEMENT_PVT.Complete_Claim_for_Settlement : start
• OZF_CLAIM_SETTLEMENT_PVT.Check_Create_Trd_Prfl : start
• OZF_CLAIM_SETTLEMENT_PVT.Check_Create_Trd_Prfl : end
• OZF_CLAIM_SETTLEMENT_PVT.Complete_Claim_for_Settlement : end
• OZF_CLAIM_SETTLEMENT_PVT.Create_Payment_for_Settlement : start
• OZF_GL_INTERFACE_PVT.Post_Claim_To_GL: Start
• --------- Post_Claim_To_GL ----------
• claim_id : 23588
• claim_class : DEDUCTION
• settlement method : CHARGEBACK
• OZF_GL_INTERFACE_PVT.Create_Gl_Entry: Start
• --------- create_gl_entry ----------
• event_type_code : SETTLE_BY_OTHER
• event_status_code : ACCOUNTED
• source_id : 23588
• source_table : OZF_CLAIMS_ALL
• adjustment_type : P
• SYSPARAM: Post to GL is F
• Claim has no earnings associated
• OZF_GL_INTERFACE_PVT.Create_Gl_Entry: End
• OZF_GL_INTERFACE_PVT.Post_Claim_To_GL: End
• Accounting Event Id :
• Code Combination Id :
• OZF_AR_PAYMENT_PVT.Create_AR_Payment: start
• Create Payment for ==> DED21335
• OZF_AR_PAYMENT_PVT.Pay_by_Chargeback: start
• OZF_AR_PAYMENT_PVT.Close_Claim: start
• OZF_Settlement_Doc_PVT.Update_Claim_From_Settlement: start
• OZF_Claim_Accrual_PVT.Adjust_Fund_Utilization: start
• OZF_Claim_Accrual_PVT.Adjust_Fund_Utilization: end
• OZF_CLAIM_SETTLEMENT_PVT.Raise_Business_Event : start
• OZF_CLAIM_SETTLEMENT_PVT.Raise_Business_Event : event = oracle.apps.ozf.claim.paymentPaid
• OZF_CLAIM_SETTLEMENT_PVT.Raise_Business_Event: end
• OZF_Settlement_Doc_PVT.Update_Claim_From_Settlement: end
• OZF_AR_PAYMENT_PVT.Close_Claim: end
• OZF_AR_PAYMENT_PVT.Create_AR_Chargeback: start
• OZF_AR_PAYMENT_PVT.Create_AR_Chargeback: chargeback amount=-59.88
• An error occurred when creating Chargeback in AR through AR Chargeback Cover API.

Changes

 

Cause

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