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Why Does A SO Created in Depot Repair Have Tax Charged? (Doc ID 1104052.1)

Last updated on MAY 10, 2023

Applies to:

Oracle Depot Repair - Version and later
Information in this document applies to any platform.


Why is a tax charge line created in a Sales Order(SO) when a repair order is created for an item that is under warranty?
The same is happening for SO created in Teleservices/Charges and Quoting.
When a SO is created in Order Management (OM), there is no tax charged.


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