Preview And Print Function In Depot Repair Responsibility Errors ORA-20001: APP-FND-02938 (Doc ID 1104323.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Depot Repair - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 16-Dec-2013***


Symptoms

When attempting to use the "Preview and Print function" from the Depot Repair responsibility, it errors out. Menu for Depot Repair responsibility includes function: ONT_PRINT

From Order Management Super User, the preview and print open up with no error.

The displayed error is:

Error Page You have encountered an unexpected error. Please contact the System Administrator for assistance.

## Detail 0 ##
oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLException: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON, ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.SET_ORG_ACCESS, N, ERRNO, -20001, N, REASON, ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product: &PRODUCT. Please inform your support representative.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 757
ORA-06512: at "APPS.MO_GLOBAL", line 700
ORA-06512: at line 1

The issue can be reproduced at will with the following steps:
Responsibility: Depot Repair Super User
Navigation: Order Management : Orders, Returns >  Order Organizer
1. Query Order
2. From Header, Select Actions > Preview and Print.

Cause

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