Preview And Print Function In Depot Repair Responsibility Errors ORA-20001: APP-FND-02938

(Doc ID 1104323.1)

Last updated on FEBRUARY 15, 2018

Applies to:

Oracle Depot Repair - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to use the "Preview and Print function" from the Depot Repair responsibility, it errors out.  The menu for Depot Repair responsibility includes function: ONT_PRINT

From the Order Management Super User responsibility, the preview and print opens up without error.

The displayed error is:

Error Page You have encountered an unexpected error. Please contact the System Administrator for assistance.

## Detail 0 ##
oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLException: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON, ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.SET_ORG_ACCESS, N, ERRNO, -20001, N, REASON, ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product: &PRODUCT. Please inform your support representative.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 757
ORA-06512: at "APPS.MO_GLOBAL", line 700
ORA-06512: at line 1

The issue can be reproduced at will with the following steps:
Responsibility: Depot Repair Super User
Navigation: Order Management : Orders, Returns >  Order Organizer
1. Query Order
2. From Header, Select Actions > Preview and Print.

Changes

 

Cause

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