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When Trying To Use A Task Template In Service Request The Application Asks For Task Type (Doc ID 1104724.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.


When trying to create tasks manually using a template in the Service Request area, the application asks for data in the Task Type, Task Owner and Task Summary fields before displaying the Task Template pop up screen.


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