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MFS: Task Showing In Calender, But Not Showing On The Workbench (Doc ID 1105303.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

A Task is visible in MFS Technician Dashboard (Daily) Calendar, but not on the MFS Technician Dashboard 'My Open Tasks' page.


The issue can be reproduced at will with the following steps:
1. Login to MFS Client application
2. Verify the Task exist on the Daily calendar. Notice the task is assigned to the MFS technician and the Tasks status and and the assignment status is Assigned.
3. Now navigate to My Open Tasks and find that task is not displayed in the tasks list.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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