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Unable To Create Credit Memo For Taxes: Error in commit call (Doc ID 1106940.1)

Last updated on MAY 03, 2019

Applies to:

Oracle E-Business Tax - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to credit invoice, we receive the following error "Error in commit call"

Complete button is grayed out as well.

Actions > Credit

A tax debug shows the following error message:

exceptionORA-06502: PL/SQL: numeric or value error: character string buffer too small
"ORA-01403: no data found
ORA-06512: at ""APPS.ZX_TPI_SERVICES_PKG"", line 2112
ORA-01403: no data found"
return status service = U
ARP_ETAX_SERVICES_PKG.Calculate_tax(-)

A trace file on the same process shows the error message is coming from VERTEX_OIC_ERROR

Changes

Customer is using Vertex Series O

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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