Credit Card Authorization Fails With Communication Error and NullPointerException in SecurityUtil.readSystemKey (Doc ID 1108374.1)

Last updated on MAY 28, 2024

Applies to:

Symptoms

Setting up Paymentech. Initial setup's were completed. Trying to authorize from payments UI results in communication error

The payment system, the processor, or iPayment electronic commerce servlet is not available/accessible. Please make sure you have the correct system set up and resubmit the request at a later time.

Log shows

37]:PROCEDURE:[iby.ecapp.CreditCard.getMaskOptions]:Enter
[38]:PROCEDURE:[iby.ecapp.AdmECApp.oraInstrAdd]:Start
[38]:PROCEDURE:[iby.ecapp.AdmECApp.oraInstrAdd]:Instrument type:CREDITCARD
[39]:PROCEDURE:[iby.database.PmtInstrDB.addPmtInstr]:Start
[39]:STATEMENT:[iby.database.PmtInstrDB.addPmtInstr]:instrtype is CREDITCARD
[39]:STATEMENT:[iby.database.PmtInstrDB.addPmtInstr]:pmtinstr is CreditCard{PmtInstr{id:=-1,name:=payerid:<payerid>:trxnmid:-99,finame:=,instrNum:=<instrNum>,instrBuf:=, instrAssignmentId:=-99,ownerType:=Payer }ccType:=<ccType>,ccExpDate:=XX/XX,holderName:=XXXXX,Address:=null,Phone Number:=,eMail:=,card owner id:=<ownerid>,singleUse:=N,infoOnly:=Y,cardPurpose:=,active:=Y,inactiveDate:=null}
[40]:STATEMENT:[iby.database.PmtInstrDB.addPmtInstr]:owner is Payer { User { , id = <ID>, name = , ecappId 673}}
[40]:PROCEDURE:[iby.database.PmtInstrDB.addCard]:Start
[110]:EXCEPTION:[iby.ecapp.AdmECApp.oraInstrAdd]:IBY_45000:null
[111]:EXCEPTION:[iby.ecapp.AdmECApp.oraInstrAdd]:java.lang.NullPointerException
at java.lang.String.(String.java:176)
at oracle.apps.iby.security.SecurityUtil.readSystemKey(SecurityUtil.java:697)
at oracle.apps.iby.security.SecurityUtil.getSystemKey(SecurityUtil.java:232)
at oracle.apps.iby.database.PmtInstrDB.addCard(PmtInstrDB.java:809)
at oracle.apps.iby.database.PmtInstrDB.addPmtInstr(PmtInstrDB.java:117)
at oracle.apps.iby.ecapp.AdmECApp.oraInstrAdd(AdmECApp.java:562)
at oracle.apps.iby.ecapp.PaymentServiceImpl.oraInstrAdd(PaymentServiceImpl.java:214)
at oracle.apps.iby.fundcapture.transaction.testing.server.TestTransactionsAMImpl.submitTrxn(TestTransactionsAMImpl.java:254)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:190)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:153)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:762)
at oracle.apps.iby.fundcapture.transaction.testing.webui.TrxnTrainFooterCO.processFormRequest(TrxnTrainFooterCO.java:120)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:815)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:382)
at oracle.apps.fnd.framework.webui.beans.layout.OATableLayoutBean.processFormRequest(OATableLayoutBean.java:372)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1027)

Cause

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