My Oracle Support Banner

Isupport Attributes do Not Display for Some Service Requests in iSupport (Doc ID 1109054.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 12.0.6 and later
Information in this document applies to any platform.

Goal

Why is it that for a particular SR that is logged in I-support, some attributes do not appear in cug_incidnt_attr_vals_vl. If the same SR is logged using the Contact Center screen (CSXSRISR form ) it works fine.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.