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Isupport Attributes do Not Display for Some Service Requests in iSupport (Doc ID 1109054.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 12.0.6 and later
Information in this document applies to any platform.


Why is it that for a particular SR that is logged in I-support, some attributes do not appear in cug_incidnt_attr_vals_vl. If the same SR is logged using the Contact Center screen (CSXSRISR form ) it works fine.


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