ERROR: The Inventory Item (XXXXX) doesn't exist in the Inventory Organization (XXX) provided. (Doc ID 1109498.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Installed Base - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 16-Dec-2013***

CSI_API_INVALID_ITEM

Symptoms

When attempting to inactivate Install Base Instances after changing the Item Status to 'Obsolete' or 'Inactive' on the Item Number, the following error occurs.

Error Code: CSI_API_INVALID_ITEM
Error Message: The Inventory Item (&INVENTORY_ITEM_ID) doesn't exist in the Inventory Organization (&INVENTORY_ORGANIZATION_ID) provided.



STEPS
1. Set the status on the Item Number in Inventory to 'Obsolete' and the 'Enabled Flag' to No for selected Orgs
2. Query for an Installed Base Instance with the Inactivated Item Number
3. Change the Status and enter an end-date for the Instance and click on the 'Save' button
4. Observe reported Error Message

Cause

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