IEXDELCS Workflow for Collection Delinquency Service Hold Gets Stuck and cannot be approved/rejected. (Doc ID 1110203.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.0.0 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

The workflow that processes a service request hold for delinquent accounts does not work. After the team leader approves/rejects, it returns back to team leader's workflow queue.

The workflow notification is stuck at manager notification worklist and cannot be processed further.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms