IEXDELCS Workflow for Collection Delinquency Service Hold Gets Stuck and cannot be approved/rejected.

(Doc ID 1110203.1)

Last updated on NOVEMBER 22, 2017

Applies to:

Oracle Advanced Collections - Version 12.0.0 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.


The workflow that processes a service request hold for delinquent accounts does not work. After the team leader approves/rejects, it returns back to team leader's workflow queue.

The workflow notification is stuck at manager notification worklist and cannot be processed further.


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