Ability to Map Task Types to Specific Service Request Types

(Doc ID 1110474.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 20-Nov-2013***

Goal

After mapping certain Tasks Types to be available for Service Requests we require the ability to map these specific Tasks Types to be available for only specific Service Request Types.

Is this functionality possible?



Solution

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