Ability to Map Task Types to Specific Service Request Types
Last updated on DECEMBER 15, 2016
Applies to:Oracle Teleservice - Version 126.96.36.199 and later
Information in this document applies to any platform.
***Checked for relevance on 20-Nov-2013***
After mapping certain Tasks Types to be available for Service Requests we require the ability to map these specific Tasks Types to be available for only specific Service Request Types.
Is this functionality possible?
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