Collector Name Does Not Populate Under The Profile Tab Of IEXRCALL, Why? (Doc ID 1111573.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.1 and later
Information in this document applies to any platform.
IEXRCALL.fmb--Advanced Collections form
***Checked for relevance on 30-AUG-2013***


Symptoms

Collector Name is not displayed in the Profile Tab at the Account level.

Your Collector is defined in Customer-> Standard at Account level
Your Collector is defined in Setup:Collections:Collectors
Your Collector can see her work in UWQ just fine

When you query your organization/customer and set the view to Account, enter the Account number and click the Profile tab, your Collector does not show, why?



Cause

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