Unable To Create Model, Star Item - Activity Could not be Completed for this Order Line

(Doc ID 1112059.1)

Last updated on JUNE 01, 2017

Applies to:

Oracle Configure to Order - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 26-Mar-2013***

Symptoms


On : 12.1.1 version, Configuration Process

When attempting to progress an Order to create the Star Item,
the following error occurs.

Activity could not be completed for this order line.

Cause: Item attributes or line status is invalid.

Action: Check the following:
1) ATO related item attributes of the model are set correctly.
2) The order line is booked and scheduled and has open quantity.

and the Star Item does not get created and the Model Line remains in Booked status with the associated workflow at Create Configuration - Eligible in Notified status.


The issue can be reproduced at will with the following steps:
1) Order Header Entered
2) Navigate to Line Items tabbed region (order number generated)
3) Entered Model Items and Added Option items
4) Saved and Booked the order successfully
5) Keeping the cursor in the Line 1.1 Model Item & Selecting "Progress Order" from Actions and pressed
 the button Ok and see the error:

Activity could not be completed for this order line.
Cause: Item attributes or line status is invalid.

Action: Check the following:
1) ATO related item attributes of the model are set correctly.
2) The order line is booked and scheduled and has open quantity.

Cause

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