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Interface Trip Stop (ITS) Completes With an Error Message - A Quantity Is Required On The Line (Doc ID 1112468.1)

Last updated on JANUARY 03, 2023

Applies to:

Oracle Inventory Management - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Delivery Detail Line stays in "Shipped" status.  Sales Order Line is Closed.
Run ITS and it completes with the following Warning:

A quantity is required on the line.

 
Primary UOM is 'Each' and Secondary  UOM is 'Case', where UOM Conversion (Each to Case) is fixed. If an order is entered  in 'Each' and Pick/Ship partial quantity, the Sales Order Lines split correctly and the delivery detail for the shipped quantity also Interfaces correctly.

If an order line is entered with the UOM as 'Case', and due to insufficient on-hand quantity, if the line happens to be partially picked and shipped, then the Sales Order Line does not split and the delivery details stays in "Shipped" status.
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The HTMomse12 log shows:

Order Number = 10052 have 12 lines
Lines 7.1 and 10.1 is seen as AWAITING_SHIPPING
WSH_DELIVERY DETAILS shows
line 10.1 and 7.1 have a Backorder line and a Shipped Line
not Interfaced to OM or Inventory
All other Lines are seen as Shipped not Interfaced to Inventory but Interfaced to OM
There are no records to indicate it’s a MTI issue

 
ITS Debug:

Calling OE_Ship_Confirmation_Pub.Ship_Confirm_New TIME: ==> 02/03/2010 11:08:51 AM
Time spent in notification framework is (sec)
Order Number :10052 Line Number :
Message :A quantity is required on the line.
After OE_Shipping_Integration_PUB.Ship_Confirm_New TIME: ==> 02/03/2010 11:08:51 AM
l_return_status ==> E
NO. OF OE MESSAGES :1
no. of OE messages :1
Calling program unit OE_MSG_PUB.GET
A quantity is required on the line.
Error msg: A quantity is required on the line.
ERROR

Exiting WSH_SHIP_CONFIRM_ACTIONS.FILTER_STOPS_FROM_BATCH (02/03/2010 11:08:51 AM, 0 seconds)
Failed to interface Batch 518 to Order Management because API interface_header_to_OM failed
e_Interface_Stop_To_OM exception has occured.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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