Repair Order: When Status Is Changed, The Value In The 'Escalation' Field Is Set To Blank
(Doc ID 1115854.1)
Last updated on DECEMBER 05, 2019
Applies to:Oracle Depot Repair - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Find that the 'Escalation' field on the Repair Order (RO) is set to null when the RO status is changed.
Expect the Escalation field is not blanked out when the RO status is changed.
1. Create a Repair Order, select an Escalation Status and save.
2. Click 'Update RO status' button and select a status, save.
3. Repeat step2.
The escalation status will be wiped out.
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