New Deal Case Folder Will Not Open When A Guarantor Assessment Case Folder Is Attached (Doc ID 1116138.1)

Last updated on MARCH 02, 2015

Applies to:

Oracle Credit Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

If a Guarantor Assessment case folder is linked to an active or closed New Deal Lease App case folder, only the Guarantor Assessment case folder will open using the case folder number hyperlink.

The New Deal Lease App case folder errors with the following:

You have encountered an unexpected error. Please contact the System Administrator for assistance.

An active New Deal case folder can be opened by using the update pencil.

Cause

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