My Oracle Support Banner

Service: Why Are There Gaps In Service Request Number Sequence? (Doc ID 1116473.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.


The Service Request numbering sequence has large gaps. Users are unclear why this is.

The issue can be reproduced at will with the following steps:
1. Create a new Service Request. The Service Request number is auto generated.
2. Query back all Service Requests created in any particular timeframe and it will be seen that there are gaps in the sequence.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.