Employee Home Phone Are Exposed In Isupport causing Security Risks
(Doc ID 1116957.1)
Last updated on APRIL 25, 2023
Applies to:
Oracle Teleservice - Version 12.0.6 to 12.0.6 [Release 12]Information in this document applies to any platform.
Symptoms
On : 12.0.6 version, in iSupport, Find that when adding contacts, Home Phone Number of the employee in the selection list are displaying. Occasionally fails with Error: java.sql.SQLException: ORA-00907: missing right parenthesis.
EXPECTED BEHAVIOR
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Do not expect to see employee home phone numbers to be shown. this needs a fix to this security issue.
STEPS
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The issue can be reproduced at will with the following steps:
STEPS
1. Responsibility iSupport Employee User > iSupport
2. Create a Service Request
3. Create an alternative contact person.
4. Locate a random person
5. One can view that persons personal details - Home phone numbers.
Personal phone numbers of contacts should not be displayed in iSupport when creating Service Requests.
BUSINESS IMPACT
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Due to this issue, users security is impaired.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |