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Employee Home Phone Are Exposed In Isupport causing Security Risks (Doc ID 1116957.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

On : 12.0.6 version, in iSupport, Find that when adding contacts, Home Phone Number of the employee in the selection list are displaying. Occasionally fails with Error: java.sql.SQLException: ORA-00907: missing right parenthesis.

EXPECTED BEHAVIOR
-----------------------
Do not expect  to see employee home phone numbers to be shown. this needs a fix to this security issue.

STEPS
------
The issue can be reproduced at will with the following steps:

STEPS
1. Responsibility iSupport Employee User > iSupport
2. Create a Service Request
3. Create an alternative contact person.
4. Locate a random person
5. One can view that persons personal details - Home phone numbers.
Personal phone numbers of contacts should not be displayed in iSupport when creating Service Requests.

BUSINESS IMPACT
-----------------------
Due to this issue, users security is impaired.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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