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Create Instance "You Have Encountered An Unexpected Error. Please Contact The System Administrator" (Doc ID 1117203.1)

Last updated on JULY 14, 2021

Applies to:

Oracle Asset Tracking - Version 12.1.2 and later
Information in this document applies to any platform.


When attempting to create an item instance from Item Instance page in Oracle Asset Tracking or Oracle Installed Base Agent User responsibilities,
the following error occurs.

"You have encountered an unexpected error . Please contact the system administrator for assistance"

Error Stack shows this info:

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException at oracle.apps.fnd.framework.OAException.wrapperException( at oracle.apps.fnd.framework.OAException.wrapperException( at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException( at oracle.apps.fnd.framework.server.OAUtility.invokeMethod( at oracle.apps.fnd.framework.server.OAUtility.invokeMethod( at

The issue can be reproduced at will with the following steps:
1. Log onto oracle application
2. Select Asset Tracking super user responsibility or Oracle Installed Base Agent User responsibility
3. Click on Item Instance function and the web page opens
4. Click on Create button > error occurs




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