How To Create Link URL To Update A Service Request In Customer Support Specialist From External Application? (Doc ID 1118434.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 28-Jan-2014***

Goal


How to create link URL to update a Service Request in some external application?


Need to know definition of a link that  could be posted  to an external application, which when clicked, would take directly to the SR in question for update within the applications (this assumes of course that the user is already logged in to the Applications, such as in customer case where they are using SSO).

This is similar to the iSupport link "http://host:port/OA_HTML/ibuSRDetails.jsp?srID={SR number}" which allows direct access to an SR via iSupport. In this case need  to access the Customer Support Specialist Update SR page.

Solution

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