My Oracle Support Banner

Receive Stale Data Error When Changing Owner In Installed Base (Doc ID 1119903.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Installed Base - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 26-Jan-2015***


When attempting to change owner of an instance the following error occurs.

Stale Data. The requested page contains stale data. this error could have been caused through the use of browser's navigation buttons (the browser Back button for example)

The issue can be reproduced at will with the following steps:

1. Navigation:  Depot Repair Super User >> Installed Base >> View and Transfer Customer Item Instances

2. Search for an instance

3. Click on the Instance Update Icon (pencil)

4. Click on the 'Change Owner' button

5. Select any new Party

6. Upon selection of the new Party, the error occurs.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.