A Loan Paid-Off By An Invoice Adjustment Still Shows A Loan Balance On Loans Tab In Advanced Collections (Doc ID 1120630.1)

Last updated on MAY 10, 2016

Applies to:

Oracle Advanced Collections - Version: 12.0.6 and later   [Release: 12 and later ]
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form

Symptoms

In the Loans tab of Advanced Collections, the Loan Balance doesn't reflect the correct
balance when the balance of the Loan is reduced by Adjustments.

For the customer, the Loan Amortization schedule is fully billed, there is no remaining
amount and the Loan status is 'Paid Off'.  A partial payment was applied and the balance
of the invoice was written-off by an Invoice Adjustment, so the invoice Balance Due is $0.00.

In Collections, the Loan tab on the Collections screen shows a Loan Balance of
$199,765.50, which is the amount of the adjustment.

Cause

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