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A Loan Paid-Off By An Invoice Adjustment Still Shows A Loan Balance On Loans Tab In Advanced Collections (Doc ID 1120630.1)

Last updated on FEBRUARY 26, 2021

Applies to:

Oracle Advanced Collections - Version 12.0.6 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form


In the Loans tab of Advanced Collections, the Loan Balance doesn't reflect the correct balance when the balance of the Loan is reduced by Adjustments.

For the customer, the Loan Amortization schedule is fully billed, there is no remaining amount and the Loan status is 'Paid Off'.  A partial payment was applied and the balance of the invoice was written-off by an Invoice Adjustment, so the invoice Balance Due is $0.00.

In Collections, the Loan tab on the Collections screen shows a Loan Balance of $999,  which is the amount of the adjustment.


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