Data Fix For Install Base Instances Incorrectly Created through Bill Only Orders

(Doc ID 1122807.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Installed Base - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
***Checked for Relevance 16-MAR-2015***


This datafix has been approved by development for Customer consumption 18-May-2012.

IMPORTANT: The information contained in this document may contain omissions, inaccuracies or other errors. It is provided "as is" and without warranty. Oracle does not warrant that the information in the materials is up to date or error free, nor does it provide any other warranties, whether expressed or implied in law, including the implied warranties of merchantability or fitness for a particular purpose. The materials are not a program or documentation under the terms of your license agreement(s) with Oracle. In no event shall Oracle be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, or use of, this information.

If you have any questions or concerns please contact Oracle Support before running the script.


When a user is transacting a sales order line with a line type of 'Bill Only' and a line workflow with the line flow type of 'Bill Only', and the workflow background process runs, the Item is created in Install Base. 'Bill Only' lines (no shipment) shoulc not create an Install Base Instance.

Expect that 'Bill Only' lines would not create Install Base Instances.

The issue can be reproduced at will with the following steps:
1. Create and complete a 'Bill Only' or an Order with 'Bill Only' Lines for an Install Base trackable Item Number
2. Navigate to Oracle Installed Base Agent User >> Item Instance >> Item Instances >> Query by the Order Number created in Step 1
3. Observe that an Instance has been created for the Order/Line


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms