Unable to Email Proposal Documents to an 'External Address'

(Doc ID 1126223.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Proposals - Version 12.1.1 and later
Oracle Quoting - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to email a proposal to an external address,
the following error occurs.

ERROR
-----------------------
Error sending e-mail. Please contact your system administrator to verify network or e-mail server settings.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Proposals --> Open a Proposal
2. Generated Proposals Tab
3. Email Proposals button
4. Select an external email address for the recipient.

Debug log shows the following error:
Stack trace:
javax.mail.SendFailedException: Sending failed;
nested exception is:
class javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 relay not permitted

Emails can be sent successfully to internal email addresses.

Cause

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