My Oracle Support Banner

Generate Field Service Trips With Parameter Replace Or Delete, Deletes Overnight Shift Of Day Before (Doc ID 1126290.1)

Last updated on MAY 29, 2020

Applies to:

Oracle Field Service - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

When running the Generate Field Service Trips program with the parameter REPLACE or DELETE, it deletes overnight shifts of day before the Start Date.
Expect not to delete previous day shift. If user want to replace one day the day before is deleted and the engineer will not get tasks assigned.

STEPS
-----------------------
1.Generate Field Service Trips
2.Parameter = REPLACE or DELETE,
3.Check resource on dispatch center
4.Deletes shift of day before Start Date

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.