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Updates To Customer Access Hours Are Not Reflected Correctly (Doc ID 1127144.1)

Last updated on JULY 29, 2019

Applies to:

Oracle Field Service - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

Customer Access Hours are not updating properly after changes.

The expectation is that when changing access hours in Field Service Manager > Field Service Setup > Preventive Maintenance > Access Hours, changes made are correctly saved.

The issue can be reproduced at will with the following steps:
1. Go to Field Service Manager > Field Service Setup > Preventive Maintenance > Access Hours.
2. Create an Access Hours entry for a customer and save, e.g. with two time-slots.
3. Re-query in customer in the 'Find Access Hours' page, click on update.
4. Make changes to the access hours, e.g. remove the second time-slot hours, and make changes to access hours in the first time-slot.
5. Apply.
6. Re-query the customer in Find Access Hours page > click on Show > Updates made to Access Hours have not been saved/reflected correctly


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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