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Shipments CSISOSHP Failing with ORA-01403: No Data Found for Non Serialized Items (Doc ID 1128805.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


After shipping IB Trackable items Install Base is not getting updated and the following error occurs.

ERROR
-----------------------

ORA-01403: no data found in Package CSI_ITEM_INSTANCE_PVT Procedure UPDATE_ITEM_INSTANCE



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Sales Order for an IB Trackable non-serialized item
2. Process the order
3. Check the Transactions Error Processing form and find that Sales Order Issue transaction fails with the error reported.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update Install Base with these shipment transactions and subsequent transactions are also failing.

Cause

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In this Document
Symptoms
Cause
Solution
References


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