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FSTP Error: "Show Tasks On Google Maps" When Displaying More Than 1 Task (Doc ID 1132293.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Field Service - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

When using the Field Service Engineer Portal, and attempting to view the assigned tasks on the Google Map, the following error occurs:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.



The issue can be reproduced with the following steps:
1. Navigate to the Field Service Technician Portal responsibility.
2. Query the screen for tasks assigned to the resource.
3. Invoke the Google Map display.

Due to this issue, users cannot view their tasks on the Google Map.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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