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You have encountered an unexpected error - When Trying To View SR Details in FSTP (Doc ID 1132633.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When clicking on the hyperlink for the Service Request Number in Field Service Technician Portal (FSTP) the following error occurs.

You have encountered an unexpected error. Please contact the System Administrator for assistance


The issue can be reproduced at will with the following steps:
1. Open FSTP
2. Choose a view that shows tasks on the dashboard.
3. Click on the hyperlink for a SR to go to the view SR page.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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