My Oracle Support Banner

You have encountered an unexpected error - When Trying To View SR Details in FSTP (Doc ID 1132633.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When clicking on the hyperlink for the Service Request Number in Field Service Technician Portal (FSTP) the following error occurs.

You have encountered an unexpected error. Please contact the System Administrator for assistance


The issue can be reproduced at will with the following steps:
1. Open FSTP
2. Choose a view that shows tasks on the dashboard.
3. Click on the hyperlink for a SR to go to the view SR page.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.