You have encountered an unexpected error - When Trying To View SR Details in FSTP
(Doc ID 1132633.1)
Last updated on FEBRUARY 03, 2022
Applies to:
Oracle Field Service - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
When clicking on the hyperlink for the Service Request Number in Field Service Technician Portal (FSTP) the following error occurs.
You have encountered an unexpected error. Please contact the System Administrator for assistance
The issue can be reproduced at will with the following steps:
1. Open FSTP
2. Choose a view that shows tasks on the dashboard.
3. Click on the hyperlink for a SR to go to the view SR page.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |