Customer Form, Sites Issue: Contacts Icon in the Address List Does Not Invoke the Contacts Page (Doc ID 1133373.1)

Last updated on AUGUST 07, 2020

Applies to:

Symptoms

After you search on a customer, the Party and Account Information are displayed. Upon clicking on the Details icon for the account, the page shows a list of sites/addresses associated with the Account. In this list there is a Contacts Icon. When you click on the Contacts Icon, you expect it to open the page where you can enter/maintain contact information, instead nothing happens and the focus simply remains on the current page that lists the Addresses.

Steps to Reproduce:

Responsibility: Receivables Manager
Navigation: Customers > Customers

• Query an existing customer with accounts and sites already defined.
• Click on the Details icon at the Account Level
• Review the list of Sites/Addresses displayed and click on the Contacts Icon for one of the Address records.
• You expect the Communication tab to open, instead nothing happens and you just stay in the list of Addresses.

Changes

Cause

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