Contact Center: FRM-92101 Error Launching Contact Center

(Doc ID 1135533.1)

Last updated on MARCH 02, 2018

Applies to:

Oracle Customer Care - Version 12.1.2 and later
Information in this document applies to any platform.


When attempting to open the Contact Center the following error occurs:


FRM-92101: There was a failure in the Forms Server during startup.
This could happen due to invalid configuration.
Please look into the web-server log file for details.

Steps to Reproduce

1. (Responsibility) Customer Support (11i) or Service (R12)
2. (Navigation) Customer Management > Contact Center


 Install the application, or upgrade, or apply a TeleService patch.


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