Last updated on AUGUST 30, 2016
Applies to:Oracle Customer Care - Version 12.1.2 and later
Information in this document applies to any platform.
When attempting to open the Contact Center the following error occurs:
FRM-92101: There was a failure in the Forms Server during startup.
This could happen due to invalid configuration.
Please look into the web-server log file for details.
Steps to Reproduce
1. (Responsibility) Customer Support (11i) or Service (R12)
2. (Navigation) Customer Management > Contact Center
Install the application, or upgrade, or apply a TeleService patch.
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