Adjustment Error: Using Vertex O Series and Approving an Adjustment Raises Error: ORA-20001: APP-AR-11526: Vendor Error: Error specified in XML response document (Doc ID 1135704.1)

Last updated on MARCH 15, 2017

Applies to:

Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

Using Vertex O Series, following is the scenario that causes the error:

Day 1: Customer is set up to calculate Taxes
Day 2: An invoice is created for this customer and tax is correctly calculated
Day 3: It was discovered that customer should be exempt so tax set up was corrected to make customer tax exempt
Day 4: You attempt to adjust the taxes calculated on Day 2, and you get the error.


APP-AR-11526:arp_process_adjustment.update_adjustment_exception: ORA-20001: APP-AR-11526: Vendor Error: Error specified in XML response document.:An error occurred while calculating tax on transaction identified by "000004115240". This may be an incorrect use of the calculation engine. Please contact your software vendor. Error trying to calculate tax on transaction identified by (000004115240). Input tax has been specified but there are no taxes to which it may be distributed. Please verify the details for this transaction.

 

Cause

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