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Service Contracts Product LOV Shows Incorrect Installed At Address (Doc ID 1136063.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

In the Service Contracts authoring form when adding a Product to the subline the Find Product form does not correctly wrap addresses using Japanese or Thai character set.  The address lines overlap and the address is not legible.

Steps to reproduce:
1. Go to (R) Service Contracts Manager (N) Lauch Contracts
2. From the contracts navigator select the problem contract, or use the Find form to find the contract and then open it.
3. In the contracts authoring form go to Lines>Product/Pricing>Product> Product Find form
- see long addresses are wrapping incorrectly.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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