Service Requests: Unable To Assign Group or Individual Owner when SR Workflow is Active
(Doc ID 1138573.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 18.104.22.168 to 12.1.2 [Release 11.5 to 12.1]
Oracle iSupport - Version 22.214.171.124 to 12.1.2 [Release 11.5 to 12.1]
Information in this document applies to any platform.
When a Service Request (SR) is created, a Workflow can be auto-launched.
(In the Service Request Type form there is a checkbox for 'Auto Launch WF').
Later when trying assign a new Owner to the SR, user gets the following message:
The owner of the service request cannot be updated because there is an active workflow.
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