My Oracle Support Banner

Serial Number/Instance Number unable to be Found in Service Request Form (Doc ID 1138665.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 30-Jan-2014***


Goal

Within the Service Request form on any version you are unable to query the Serial Number or Instance Number of an item that you feel should appear for a customer.

The message: "No records found" is displayed.

Steps:
(R) Customer Support -> Service Requests -> Create Service Requests
1. Query a Customer
2. Attempt to query a serial number or instance of an item you feel is assigned to the customer queried.

No records found.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.