Serial Number/Instance Number unable to be Found in Service Request Form
(Doc ID 1138665.1)
Last updated on DECEMBER 15, 2016
Applies to:Oracle Teleservice - Version 18.104.22.168 and later
Information in this document applies to any platform.
***Checked for relevance on 30-Jan-2014***
Within the Service Request form on any version you are unable to query the Serial Number or Instance Number of an item that you feel should appear for a customer.
The message: "No records found" is displayed.
(R) Customer Support -> Service Requests -> Create Service Requests
1. Query a Customer
2. Attempt to query a serial number or instance of an item you feel is assigned to the customer queried.
No records found.
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