"Could not find default stylesheet" Error for Notify Contact Using Custom Agent Event (Doc ID 1140901.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle Transportation Management - Version: 6.1.0 and later   [Release: 6.1 and later ]
Information in this document applies to any platform.

Symptoms


When attempting to send a notification to a contact based on a custom event, the the following error occurs.

ERROR
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Could not find default stylesheet for <Custom Event> by EMAIL


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Set up a custom event for OTM Business Object
2. Set up an agent to listen for this event and send contact notification based on this
3. See that the notification errors

Cause

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