Email Center: Error Received When Updating an Auto Acknowledgment Template

(Doc ID 1141838.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.9 and later
Information in this document applies to any platform.


Find that under Email Center knowledge Base tab when removing an existing document and upload a new one an error occurs. 

Could not publish or update document ORA-29861: domain index is marked LOADIND/FAILED/UNUSABLE in Package JTF_AMV_ITEM_PUB Procedure Update_Item

(R) Email Center Self Service Setup
(N) Knowledge Base/Browse documents

Click on "update" button against the required document.

Remove the attachment.

Upload the file.

Click on "Update" button and you will receive the error.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms