Email Center: Error Received When Updating an Auto Acknowledgment Template (Doc ID 1141838.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

Find that under Email Center knowledge Base tab when removing an existing document and upload a new one an error occurs. 

ERROR
---------
Could not publish or update document ORA-29861: domain index is marked LOADIND/FAILED/UNUSABLE in Package JTF_AMV_ITEM_PUB Procedure Update_Item



(R) Email Center Self Service Setup
(N) Knowledge Base/Browse documents


Click on "update" button against the required document.

Remove the attachment.

Upload the file.

Click on "Update" button and you will receive the error.

Cause

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