Task Assignee LOV Is Restricted To Show Limited Number of Records

(Doc ID 1142284.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 15-May-2014***

Symptoms

On Service Request form, find that Task Assignee LOV still shows a limitation of 30000 items after <Patch 8206801> was applied.

The following Error occurs:
ERROR:
"Choice in list limited by maximum rows: 30000"

Expected to see a full amount of Data. more than 100K are expected.

The issue can be reproduced at will with the following steps:
       1. Navigate to View Service Request Form
       2. Enter Task Assignee Type : Employee Resource
       3. Enter Name: %
       4. LOV displays all the resources there is a message at the bottom ot the form:
           'Choice in list limited by maximum rows: 30000'

Due to this issue, users cannot see all available data.

Cause

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