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11i Debrief Error: ORA-01403: 'No Data Found' When Performing A Material Debrief With Alphanumeric Instance Number (Doc ID 1143223.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 to 12.0.6 [Release 11.5 to 12]
Information in this document applies to any platform.
Form:CSFFEDBF.FMB - Debrief


Symptoms

On: 11.5.10.2 version, Debrief / Field Service Report: when attempting to debrief a material, after entering the item code, on navigating to next field, it shows the message error:

ORA-01403: no data found
--------------------------------------------------------------
FRM-40735: WHEN-VALIDATE-ITEM trigger raised unhandled exception ORA-06502.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an instance using non numeric characters in the instance number.
2. Create a service request for this instance number.
3. Create a task for this service request.
4. Debrief the task.
5. Add a material line for an installed base trackable part.
6.Click or press TAB to go to any field and so generate the error message.  


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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