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Service Notifications Showing Closed And Not Appearing On Worklist Unless All Notifications Selected (Doc ID 1143853.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

Within the Notification Worklist we are unable to see newly created Service or Task notifications in the Open notification LOV listing. The notifications are only seen in the "All" listing, but they appear closed with the notification:

"The notification has been closed and did not require a response."

Why is this so?

Solution

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In this Document
Goal
Solution


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