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Unable To Reactivate The Same Credit Card Number In Customer Payment Details Tab (Doc ID 1144009.1)

Last updated on OCTOBER 08, 2020

Applies to:

Oracle Payments - Version 12.0.6 and later
Information in this document applies to any platform.


In R12 Customers screen under Payment Details tab, the same credit card cannot be reactivated after it has been inactivated.

Steps to reproduce:

1) Inactivate the customer credit card

-Receivables Manager, N: Customers : Customers
-Query an existing customer with a credit card number
-Click on Account Details button
-Select Payment Details tab
-Click on the Credit Card Update button
-In the Update Credit Card page, change the Status from 'Active' to 'Inactive'.
-Click Apply.

2) Reactivate the same credit card

-In the Update Credit Card page, click on the 'Add' button under Credit Cards region
-The 'Search and Select' window appears.
-Select to search by Number and enter '%' then click Go.
-The credit card number which was inactivated in Step 1 is not on the LOV.


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