Unable To Reactivate The Same Credit Card Number In Customer Payment Details Tab (Doc ID 1144009.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Payments - Version 12.0.6 and later
Information in this document applies to any platform.
Checked for relevance on 02-Nov-2013.

Symptoms

In R12 Customers screen under Payment Details tab, the same credit card cannot be reactivated after it has been inactivated.

Steps to reproduce:

1) Inactivate the customer credit card

-Receivables Manager, N: Customers : Customers
-Query an existing customer with a credit card number
-Click on Account Details button
-Select Payment Details tab
-Click on the Credit Card Update button
-In the Update Credit Card page, change the Status from 'Active' to 'Inactive'.
-Click Apply.

2) Reactivate the same credit card

-In the Update Credit Card page, click on the 'Add' button under Credit Cards region
-The 'Search and Select' window appears.
-Select to search by Number and enter '%' then click Go.
-The credit card number which was inactivated in Step 1 is not on the LOV.

Cause

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