Incident Customer (INCIDENT_PARTY) is empty in the Service request form header
(Doc ID 1145127.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 11.5.10 and laterInformation in this document applies to any platform.
Symptoms
On : 11.5.10.0 version, Service Request Form
Find that in the Service Request form, for certain customer and Installed Base instance combination, the "Incident Customer" field is empty.
EXPECTED BEHAVIOR
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Expect the Incident Customer field to have a value.
STEPS
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The issue can be reproduced at will with the following steps:
1. In Service Request form query the affected SR.
2. The Incident Customer field is empty.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |