My Oracle Support Banner

How To Setup Field Service Task Transition Flow (Release 12) (Doc ID 1145975.1)

Last updated on JUNE 09, 2021

Applies to:

Oracle Field Service - Version 12.1.1 and later
Information in this document applies to any platform.


This document describes how to setup the service task transitions, with reference to Field Service task assignment and debrief.

Specifically it covers:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Pre-Requisite Setup
 Mandatory Pre-Requistes
 Optional Pre-Requisites
 Define Task Status Transitions
 Create New Service Request and Field ServiceTask
 Schedule The Task
 Manual Assignement
 Select Territories and Task Owners
 Manually Assign Tasks
 Autonomous Scheduler
 Commit The Schedule
 Accept Task As Field Service Engineer
 Debrief The Task
 Debrief Via Field Service Technician Portal
 Debrief Form
 Check Charges and Submit Order for Billing

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.