How To Setup Field Service Task Transition Flow (Release 12)
(Doc ID 1145975.1)
Last updated on MARCH 26, 2018
Applies to:Oracle Field Service - Version 12.0.0 to 12.1.2 [Release 12 to 12.1]
Information in this document applies to any platform.
This document describes how to setup the service task transitions, with reference to Field Service task assignment and debrief.
Specifically it covers:
- Pre-Requisite Setup
- Definition of task status transitions
- Creating a service request and field service task
- Scheduling the task
- Committing the schedule
- Field service engineer acceptance of the task
- Debriefing the task
- Check Charges and submitting an order for billing
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