How To Setup Field Service Task Transition Flow (Release 12)
(Doc ID 1145975.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Field Service - Version 12.1.1 and later
Information in this document applies to any platform.
Goal
This document describes how to setup the service task transitions, with reference to Field Service task assignment and debrief.
Specifically it covers:
- Pre-Requisite Setup
- Definition of task status transitions
- Creating a service request and field service task
- Scheduling the task
- Committing the schedule
- Field service engineer acceptance of the task
- Debriefing the task
- Check Charges and submitting an order for billing
Solution
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In this Document
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