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Error: "Fail To Assign Agents To Email Account" When Assigning Agents To Email Accounts Or Email Accounts To Agents (Doc ID 1146015.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Email Center - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Email Center, Administration

When attempting to add an 'Agent to an Account' or an 'Account to an Agent'  the following errors occur.

Error:
Fail to assign agents XXXXXX to email account

Error:
An error occured while assigning email accounts
XXXXXXX@XXX to agent.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Supervisor/Account/Agents/Assignment

Account: XXXXXXXX@XXX

Error:
Fail to assign agents XXXXXX to email account

Supervisor/Agent/Accounts/Assignment

Agent: XXXX

Account: XXXXXX@XXXXX

Error:
An error occured while assigning email accounts XXXX@XXX to agent.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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