Service Request > Log and Notes: New Feature for Tasks in 12.1.2

(Doc ID 1147646.1)

Last updated on SEPTEMBER 11, 2014

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.


On the Service Request form > Log and Notes window:

After selecting the checkbox for Notes, and clicking the Refresh button, only Service Request Notes are displayed, while Task Notes are not shown.


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