Problem With Receiving Against RMA In Mobile MSCA/MWA GUI (Doc ID 1147938.1)

Last updated on MAY 15, 2016

Applies to:

Oracle Inventory Management - Version 12.1.1 and later
Information in this document applies to any platform.
In Mobile Transactions, RMA functionality per steps below


Symptoms

In Mobile transactions, Return Material Autorization RMA:

Steps to reproduce:

1) Create an RMA for an existing sales order that was shipped with one line
 by copying the sales order. Qty = 4
 2) RMA line now has reference to the original sales order line. Qty on RMA = -4
 3) Add a new line to the RMA with the same item number and qty = -1. This line should have no reference to any sales order.
 4) On line 1 of RMA, navigate to Actions > Return lot and serial numbers. Enter 4 serial numbers that are being sent back.
 5) Do not enter anything for line 2 of RMA.
 6) Book the RMA. Status of both lines change to 'Awaiting Return'.
 7) On WMS mobile GUI, navigate to Inbound > Receive > RMA
 8) Enter RMA number. Receive line 1. System lets you choose from the 4 serial
 numbers.
 9) Receive line 2. System does not show any serial numbers in LOV. However,
 it also does not accept any serial number entered manually. It gives a
 message saying 'No result found'.

 We expect the system to allow entry of serial numbers manually on line 2 of
 RMA as that line does not have association to any SO and also does not have
 any serial numbers entered via Actions > Return lot/serial information.

Profile setups:  INV: Restrict receipt of serials = NO
 Validate serial numbers on RMA receipts = Checked on receiving options

Cause

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