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How to Prevent the Ship To/Bill To Address from Clearing Customer Contact (Doc ID 1147941.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Order Management - Version 12.0.4 and later
Information in this document applies to any platform.


Ship To Location address clears the customer contact field on the sales order form - How do you prevent that from happening?

The issue can be reproduced at will with the following steps:
1. Order Management Super User
2. Sales Order form
3. Enter customer # NNNNN (XXX New Org)
4. In Customer Contact field, click on LOV and select 'USER200, XXX'
5. In Ship to Location field, click LOV > Enter % > select 'nnnnnn'
6. See that the Customer Contact (SOLD_TO_CONTACT) was cleared when Ship-to Location was updated.

The issue has the following business impact:
Due to this issue, end-user has to do additional step to rekey customer contact which is different
than the ship to and/or bill to contact.


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