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ORA-01403: NO DATA FOUND in On Creating And Updating SRs (Doc ID 1149193.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.


When attempting to create or update SRs, the following warning and errors occurs:

Workflow errors on Production:
(1) Event WARNING : / 21-169-EVT
(2) Local Event ERROR : / 21-170-EVT

Sample Warnings:
Event Name :
Event Key: 21-169-EVT
NO Event Subscription exist for this event.

Event Error:
Name: 100
Message: ORA-01403: NO DATA FOUND

Error Stack: EAM_SRAPPROVAL_PVT.service_request_updated(, E76F461559…)

Steps To Reproduce:
(R) Service or iSupport > (N) Create or Update a Service Request


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