ORA-01403: NO DATA FOUND in oracle.apps.cs.sr.serviceRequest.created On Creating And Updating SRs

(Doc ID 1149193.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


When attempting to create or update SRs, the following warning and errors occurs:

ERROR
Workflow errors on Production:
(1) Event WARNING : oracle.apps.cs.sr.ServiceRequest.created / 21-169-EVT
(2) Local Event ERROR : oracle.apps.cs.sr.ServiceRequest.updated / 21-170-EVT

Sample Warnings:
Event Name : Oracle.apps.cs.sr.serviceRequest.created
Event Key: 21-169-EVT
NO Event Subscription exist for this event.

Event Error:
Name: 100
Message: ORA-01403: NO DATA FOUND

Error Stack: EAM_SRAPPROVAL_PVT.service_request_updated(oracle.apps.cs.sr.ServiceRequest.updated, E76F461559…)

Steps To Reproduce:
(R) Service or iSupport > (N) Create or Update a Service Request

Cause

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