ORA-01403: NO DATA FOUND in oracle.apps.cs.sr.serviceRequest.created On Creating And Updating SRs
(Doc ID 1149193.1)
Last updated on FEBRUARY 20, 2019
Applies to:
Oracle Teleservice - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
When attempting to create or update SRs, the following warning and errors occurs:
ERROR
Workflow errors on Production:
(1) Event WARNING : oracle.apps.cs.sr.ServiceRequest.created / 21-169-EVT
(2) Local Event ERROR : oracle.apps.cs.sr.ServiceRequest.updated / 21-170-EVT
Sample Warnings:
Event Name : Oracle.apps.cs.sr.serviceRequest.created
Event Key: 21-169-EVT
NO Event Subscription exist for this event.
Event Error:
Name: 100
Message: ORA-01403: NO DATA FOUND
Error Stack: EAM_SRAPPROVAL_PVT.service_request_updated(oracle.apps.cs.sr.ServiceRequest.updated, E76F461559…)
Steps To Reproduce:
(R) Service or iSupport > (N) Create or Update a Service Request
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |