Contact Center Error: FRM-40735 POST-QUERY trigger raised unhandled exception ORA-06502
(Doc ID 1150223.1)
Last updated on OCTOBER 04, 2023
Applies to:
Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Symptoms
Find that opening some Service Request in Contact Center form using the English language, the following error occurs:
Error
FRM-40735 POST-QUERY trigger raised unhandled exception ORA-06502.
Steps to Reproduce
1. Create a new service request in iSupport using the Chinese (ZHS) language
2. Then Navigate to Contact Center and Open using the Chinese language.
What Works:
If the SR (for same customer) is created using English language in iSupport, no error occurs.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |