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Contact Center Error: FRM-40735 POST-QUERY trigger raised unhandled exception ORA-06502 (Doc ID 1150223.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Find that opening some Service Request in Contact Center form using the English language, the following error occurs:

Error

FRM-40735 POST-QUERY trigger raised unhandled exception ORA-06502.

Steps to Reproduce
1. Create a new service request in iSupport using the Chinese (ZHS) language
2. Then Navigate to Contact Center and Open using the Chinese language.

What Works:

If the SR (for same customer) is created using English language in iSupport, no error occurs.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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